We run an honest direct sales business, and strive to keep the cost low with a lean business model. As reflected on the price of the items, we effectively pass down the saving to you, our customer, with a high price/performance ratio product that punches way above its asking price. This model has been working very well and appreciated by vast majority of our customers.
Regrettably, due to the above, we do not support return / refund of any SOUNDAWARE product.
The back/fort shipping fee, customs issue, etc, pose big challenges. We hope for your kind consideration and understanding.